Refund Policy

Last updated: August 31, 2026

We want trying Labelara to be risk-free: the calculator and label preview are free without an account, so you can see exactly what you will get before paying.

Billing is handled by Paddle

Purchases are processed by Paddle, our merchant of record. Your receipt and card statement will show Paddle, and refunds are issued through Paddle back to your original payment method, typically within 14 days of approval. Purchases are also subject to Paddle's Refund Policy; where our policy gives you more rights, ours applies.

Our 7-day no-questions guarantee

Any charge — the first payment or a renewal — is refunded in full if you ask within 7 days of the charge. No forms, no justification needed.

Subscriptions

• You can cancel at any time from the Account page — no emails, no phone calls. Access continues until the end of the paid period, and you will not be charged again.
• After cancellation your account becomes read-only: you keep access to your recipes and previously exported labels, while creating and editing require an active subscription.
• If the service was materially broken for you (an export you paid for could not be produced), tell us and we will fix it or refund the period — even past the 7-day window.

How to request a refund

Email [SUPPORT EMAIL] from the address on your account with the date of the charge — we respond within 2 business days. You can also request a refund directly from Paddle via the link on your receipt or at paddle.net. Note that cancelling a subscription stops future charges but is not itself a refund request.

What we do not refund

Charges older than 7 days for periods you actively used (labels exported without watermark), except where required by law or where the service was at fault; and requests showing refund abuse or fraud. Consumer rights that cannot be waived in your jurisdiction are not affected by this policy.